Welcome to our Dog Boarding page!

Your profile is the way you and Dogs Day Out keep track of your pet. Absolutely everything is done on your profile, so you always have a way to refer back to everything (e.g. invoices, reservations, payments, active packages, etc.). It is also used to keep all contact details up to date. Your profile (Gingr) will send you reminders about your pet’s vaccinations, bookings, and other required information, which makes your life easier as you don’t need to remember it yourself.

‍

The Agreements are compulsory Liability forms that need to be signed before your pet can come and visit us. These forms have some vital information for you about Dogs Day Out and the doggies we have here.

Your profile is the only way we can get all the info we need about you and your pets. It is the easiest way for us to keep track of your contact details. It helps us to easily make any necessary arrangements, like last-minute taxi trips, or last-minute vet runs, while using the correct information. It is also vital to keep your pet’s profile updated with their current feeding requirements, vaccinations and deworming info as the system sends out reminders when they are due to be renewed. And don’t forget to update your pet’s profile picture regularly! Use a picture that clearly shows all special identifying (and cute) marks.

1. Go onto www.dogsdayout.co.za.
2. Click on "Register/Log in" and create a desktop or home screen shortcut for future use.
3. Enter your login details.
4. From here you can view the "Owner" details and account balances. Scroll down for current packages and expiry dates.
5. Use the dropdown menu for other options like viewing/editing your pets, editing your account details, making/editing reservations, etc.

Other than the normal collar & lead from daycare, you must please send enough food for your doggy’s stay, either pre-portioned out, or with a measuring device/instructions to ensure your doggy is fed correctly. Any medication your doggy is on should also be brought along with exact instructions on how/when to give it. You are welcome to bring along a bed/blanket from home that will be given to your doggy at night (please note this is at your own risk) to let them have something special from home. Please note that Doggy Dorms will not accept any personal toys or long-lasting chews (like hooves or bones) as this causes problems amongst the dogs. Doggies boarding in Regal Rooms will be given their toys and chews as they are staying in their own private room, with no other friends to take their things. Please remember to mark any Tupperware containers or food bags with your dog’s name if you would like to have it returned to you.

There are hundreds of types and brands of food on the market, not including all the different types of diets and specialty foods that dogs can eat. Diet choice is the owner’s right and privilege, and we will not interfere with this. Dogs cannot suddenly change their diets; it has to be done gradually or you risk severe stomach problems - the least of which is a runny stomach. In order to keep the doggies in our care as healthy as possible, it is better that they stay on their diets at all times and are fed the same food here as they would normally get at home. We do not want doggies feeling unwell due to a diet change.

Dogs Day Out is essentially closed on a Sunday. We expect our staff to give their all at work, so we also want to give them their time to catch their breath. The only people at Dogs Day Out over a weekend is the ones that are on duty and staying over to watch the doggies that are staying overnight. This usually consists of just enough staff to safely watch over the doggies and their playpens. There are no extra hands onsite over weekends. Our policy is to never leave a dog unattended. This means, that if the shop needs to be opened for any reason, like pick up and drop off, there needs to be additional staff members onsite. To accommodate our staff, and our clients, we have a single time slot on a Sunday and Public Holidays for front-of-house activities. This is because we do not want our staff to travel multiple times a day. This means that you cannot pay us for a later pick up as there is no-one onsite to handle the hand-over, as the handler must leave the dogs unattended to hand over your doggy, which is not acceptable. 

Daycare mornings start at 06h30, with doggies arriving until 09h30. They get the opportunity to play indoors & outdoors all morning, which includes time spent on the outside beach area until 11h00. From 11h40 – 13h30 is lunch time for those who get lunch (puppies and old/frail dogs). This is also the time where half day doggies are picked up. From 13h30 to 15h30 is sleep time, where all the doggies sleep and have relaxed play. From 15h30 – 18h00 the doggies get another chance to run and play and burn the last of their energy with time spent outside in the beach sand. This also the time that they start to go home, ensuring we can hand over a happy, tired doggy.

Late fees are applicable for doggies being picked up after 18h00. This is due to Dogs Day Out closing at 18h00. If we have doggies that are being picked up later, we need to pay our staff overtime, as well as have them make alternative travel arrangements when they cannot catch their lifts or taxi’s. This all adds up to unnecessary inconvenience and expenses and puts the staff at risk due to travelling in the dark (where they normally wouldn’t need to). Therefore, we have implemented a Late Fee of R50 per dog for every 15 minutes that the staff must stay behind to cover their extra costs.

‍

If your doggie has not been picked up within 15 minutes of closing, they are automatically booked in for sleepover for that night and can be picked up in the morning.

Kennel Cough is a respiratory disease that typically affects dogs. It causes a dry, rasping cough with a hacking sound similar to the sound when something is stuck in the throat. Although it is normally not deadly, puppies and older or frail dogs can be killed by it. This disease spreads extremely quickly and easily as dogs contaminate each other by licking each other’s faces & mouths, sharing resources like food or water sources, toys, etc. as well as through coughing around one another or licking the same places, like trees or grass. Kennel Cough received its name due to the high outbreaks in unvaccinated kennels as there is a large concentration of dogs socializing together. This has, however, caused the misconception that Kennel Cough is only found in Kennels which is UNTRUE. Kennel Cough can, and is, mostly spread anywhere where dogs can socialize (like parks and beaches) or simply meet for a minute or two (like during walks in the street, or even dogs passing by your gate and greeting your doggy through the fence).

The short answer: Your dog probably hasn’t got it.

This is not a vaccine that is given to any dog as a standard procedure. This means you have to specifically ask your vet to give the vaccine to your dog, and you pay extra for the vaccine.

Please note that there are two methods of Kennel Cough vaccination:

‍

Nasal Drops are a live vaccine that is given via your dog’s nasal cavities and has a waiting period of 48 hours before your dog is sufficiently protected. Please note that some vets require a booster vaccine to be given, in which case, your doggy needs to have this booster before coming to visit us.

‍

Injection is a dead vaccine that is given via injection and has a waiting period of 10 days before your dog is sufficiently protected. Please note that some vets require a booster vaccine to be given, in which case, your doggy needs to have this booster before coming to visit us.

‍

For more info on Kennel Cough vaccination options, you can visit Teva’s website here.

As with humans, dogs get to a stage in their lives when hormones rage through their bodies, and behaviour starts to change. Dogs suddenly start to exhibit behaviour like dominancy, moodiness, unprovoked aggression, etc. They also start to actively try and mate with one another – which can lead to unwanted puppies. We want to protect all doggies form this type of behaviour – not to mention trying to protect females from having unwanted puppies. Therefore, Dogs Day Out requires that all females be spayed by age of 6 months and all males be neutered by age of 8 months (unless otherwise stated IN WRITING by a vet for medical purposes only, or you can provide your KUSA registration papers as a breeder). If you are a breeder, you will be expected to sign a waiver stating that any unwanted pregnancies is at your own risk. Please note that even if you have a letter from your vet stating medical purposes, we still retain the right to refuse your doggy to come to daycare from the cut-off age (6 months) if they start displaying any unwanted behaviour, like dominancy displays, humping, females in heat, aggression, etc.

The difference between vasectomy and neutering in male dogs is simple:
Vasectomy is the same as human men – the tubes are tied off and the testicles are left in place, which means that they will continue to produce hormones.
Neutering is where the entire testicle is removed, which means the hormone production is stopped. This is the standard procedure for all male dogs and cats when being sterilized or “fixed”.

‍
We do not accept vasectomies as alternatives to neutering as the hormone production is not being stopped, so all the hormone – related behaviour (like humping, dominancy, marking territories, aggression, etc.) will still continue to be displayed and will still put your, and the other dogs in the camp, at risk of injury.

There is nothing that riles up every male as much as an in-heat female. Even sterlised males immediately become possessive, aggressive, and irritable in the presence of a female in heat. This reaction towards a female in heat is not limited to the applicable playpen but affects ALL the males in the building. To protect all our doggies here from unnecessary fights, we will immediately send a dog home if it is found that she is on heat. No exceptions. Your doggy will need to stay home for a minimum of 2 weeks (14 days) before being able to return to daycare again. This is to allow enough time for the hormones to settle again, and the smell of a female in heat lingers on her long after she goes off heat again.

Due to the way our building is set up, all grooming dogs must move through the same corridors as our daycare doggies. They also use the same groom room, staff, and equipment as our daycare doggies. That means that your doggy must be as covered as our Daycare Doggies to ensure that everyone stays safe.

As much as your dog loves you, and if we are lucky, loves us too, anything can happen. Your doggy might get a fright and run into the busy industrial street. Or another doggy is being dropped off / picked up at the same time and they need to be kept apart. Or your doggy is super excited to go play, and runs into the first playpen they see, and then find themselves in a scary situation because it is not their playpen. We want to keep your doggy happy and safe – from car, to playpen and back to car again.

There are several safety concerns when it comes to using retractable leads, of which the biggest is the lack of control of your dog. If your lead is not 100% functional AND LOCKED, your dog will run through parking lots, in front of cars, not to mention around/over/under/through obstacles (and their family members) that not only makes it impossible to retract the leash, but also creates a tripping hazard for the dogs and all the humans involved. It causes cuts and burns to the dog and the humans when the leash is retracted incorrectly and will NOT bring your dog back to you – it will only make your attempts to bring your dog back under control that much harder and that much more dangerous. In fact, there are so many risks involved in using retractable leads that several vets, humane societies, animal welfares and dog trainers have written whole articles and research papers regarding these dangers. This is not even mentioning the dangers when the mechanism breaks…

Dogs are “at work” when they are with their owners. This “work” involves protecting their owners and their “property” from other humans and dogs. Even if two dogs are best friends in the playpens at Dogs Day Out, they could possibly be aggressive towards each other when on a lead and/or in the presence of their owners.

‍

 The dogs are also separated in their playpens according to size and temperament which means that although two dogs might look like they belong in the same playpen due to their sizes, they could possibly be in separate pens and have never met one another. 

A dog that misbehaves can be anything from barking in someone’s face to deliberately hurting another dog. The “punishment” will fit the “crime”.

‍

A minor problem like rushing new arrivals or barking in their faces, is dealt with by putting the offending dog on a leash and he/she is made to stand by the handler until the new arrival is inside the playpen. The handler will then take the offending dog to the new arrival and have them say hello nicely before letting him/her off the leash.

‍

A more serious problem, like biting or showing dominance more forcefully, is dealt with by using the Time-Out areas. The offending doggy will immediately be placed in time out for up to a maximum of 5 minutes, before they are allowed to rejoin the group for play.

‍

When a dog deliberately hurts another, or starts a fight, the owner is phoned for immediate pick up (Yellow Card). The dog will be put into a room by himself/herself until the owner arrives to pick up. If it was not too serious, the offending dog will be allowed back for a last trial run. We will talk to the owners of the offending dog and set out a plan on how we would like to work with them and the dog to help him/her lose or change the bad behaviour. We will then actively work with the dog to try and stop the incident from happening again. If, however, it does happen again, the dog will be banned from daycare (Red Card).

‍

The safety of ALL the doggies in our care is our top priority. We try our best not to allow any dog or staff member to get hurt and will do everything in our power to prevent this from happening.

Our top priority is the safety of all the dogs and humans that is in our camps. To achieve this, we need to make sure that all doggies here keep within certain rules of conduct, like not deliberately hurting anyone else and not continuously displaying dangerous behaviours. As a result, your doggy can fail the temperament test, and yes, even if your doggy passes and has been coming to daycare for years, they can be banned if their behaviour ever reaches that point.

‍

When a dog deliberately hurts another, or starts a fight, the owner is phoned for immediate pick up (Yellow Card). The dog will be put into a room by himself/herself until the owner arrives to pick up. If it was not too serious, the offending dog will be allowed back for a last trial run. We will talk to the owners of the offending dog and set out a plan on how we would like to work with them and the dog to help him/her lose or change the bad behaviour. We will then actively work with the dog to try and stop the incident from happening again. If, however, it does happen again, the dog will be banned from daycare (Red Card).

‍

The safety of ALL the doggies in our care is our top priority. We try our best not to allow any dog or staff member to get hurt and will do everything in our power to prevent this from happening.

Our number 1 concern in our building is the safety and happiness of the dogs. Whenever a “stranger” or new person enters the building we have the risk of dogs getting very upset with this person in their “house” (we are their second home) and they will want to protect it. If they cannot reach the person they will sometimes turn on each other. New staff are very carefully introduced and taught how to work with the dogs. “Reading” a dog’s body language, as well as getting to know the subtle dynamics in a group of dogs is a skill that is learnt with training, time, and a lot of patience. This skill is a vital tool that keeps all the doggies safe and happy by allowing someone to spot the danger signs of unhappy dogs which could result in a fight or a bullying situation. To keep each doggy happy and safe, our handlers are in constant training and spends hours every day with the dogs to hone this skill. Therefore, we cannot risk the safety of the doggies in our care by allowing untrained personnel to watch them. Safe doggies = happy doggies. The dogs also get to know all the staff as they are rotated every day. Volunteers and Job Shadowing is hence just not possible and is not really fair to the clients who expect us to keep their fur-babies safe.

The rules at home and the rules at Dogs Day Out are not the same. What your doggy is allowed to do here at daycare, like dig in the sand, is not necessarily allowed to happen at home, in the landscaped garden. But luckily, like human children, doggies are smart to know the difference between “school” and “home” and will adjust their behaviour accordingly. We have an environment that is 100% group-based, so your doggy needs to learn what is and isn’t allowed in a group environment, as well as being able to understand and respond to the hand signals used by the handlers here. You might say “wait” while we might say “stay”, but they both mean the same command, so to avoid any confusion in the doggies, we do not use verbal commands (other than Stop and No) but would rather use hand signals and touch instead.

‍

If you would like to use the same system to reinforce the training at home, then you are welcome to chat with any of the Front Shop ladies about our methods.

Just like children, dogs need to be taught to learn. If they do not learn how to listen and obey basic commands at home, they display a huge variety of behaviours that poses risks to themselves, to the other dogs and even to the handlers and other clients. A basic training program that is maintained throughout the dog’s life can stop a variety of behaviours from developing - like biting dogs, biting people, running in front of cars, running away from owners, jumping on people, jumping on dogs, snapping, nipping, jealousy, overprotectiveness, being overexcited and overwhelming to dogs, creating difficult-to-impossible walking standards, fence aggression, eating random and dangerous things, approaching unknown people and dogs, etc, etc, etc.

‍

Most behavioural issues can be stopped, or completely avoided, by teaching the basics – you don’t even need to do classes or see a professional! Just Google how to teach the basics: Sit, Stay/Wait, No jealousy or possessiveness (especially when they act like a human belongs to them and they keep other humans and dogs away by biting, nipping, pushing, growling), Get into the car, Get out of the car when commanded (not rushing out the second the door is opened), Put the leash on, Take the leash off, putting harnesses/collars on and off while waiting patiently, etc.

‍

This might sound stupid or even overwhelming, but even taking 10 minutes a day with your dog allows not only teaching, but also bonding time. Your dog WANTS TO BE TRAINED – that is the only time that they get your undivided and full attention and who doesn’t want that! They want to please you and make you happy and they want to show that they are the “goodest” dog ever, so give them every opportunity to do so and you will have the strongest bond imaginable with your best buddy!

Pain medication changes your dog’s behaviour – they do not react to pain stimuli as they normally would, and this can mean that they can take things too far and get hurt. They might run too much and pull a muscle, or wrestle too rough and get a scratch mark, jump off a platform and not realize they just twisted their ankle. They might even stop showing signs of feeling ill, like not showing discomfort when vomiting or pooping and thereby masking a bigger issue.

‍

Calming medication also changes your doggy’s behaviour and can result in another dog taking a chance that they normally wouldn’t have. Your doggy might have stepped on another dog’s foot 3 months ago, and that dog has been waiting for the chance to get revenge, however your dog might be higher on the totem pole. If your dog suddenly comes in with a much more mellow state of mind, and not nearly as strong as they normally would be, that opportunity for revenge suddenly presents itself and might just get acted upon.

‍

In general, we prefer that dogs not be on pain or calming medication when attending daycare or boarding with us, but we do know that life happens and this is not always possible, so we ask that you always keep us informed of any health issues and medications that might be a part of your dog’s life – permanently or temporarily.